WHERE ARE MY DVDs?

So I ordered DVDs on April 12th. I was promised that they would arrive within 7 working days and I would receive an email confirming they have been dispatched.

I never received an email saying they had been dispatched.

I also didn't get me sorry MY ('Geordie' language kicked in there) DVDs, so I emailed them asking 'WHERE ARE MY DVDs?' I got a reply...

Hello,
Thank you for your email.
In order for us to answer your enquiry, could you please reply to this email including the order number.

Always include the order history when replying as it may not be possible to find your previous emails.  Also, your reply will not necessarily go to the same person.
 Upon receipt of this information, I will be able to look into your enquiry for you.
Regards,

Customer Services

I emailed them back with my order number. I then got seven yes SEVEN emails. One of which was...

Good Afternoon,

Many thanks for your enquiry.

In regards to your email, it looks like there has been a delay in your order being dispatched.

Please accept our apologies for this delay, we will now be making an investigation as to why there has been.

However, I can confirm that this has been rectified and your items dispatched (24/04/2012).

Once again, please accept my apologies for this delay.

Regards,

Rick

Customer Services

So this is just a HUGE thank you to my man RICK from www.ThatsEntertainment.co.uk because now I have a huge grin like this...